Effective Date: 09/01/2023
Thank you for choosing Flex Pipe USA Inc. as your trusted provider of Flexible Hose & Expansion Joint products. We are committed to delivering your orders promptly and ensuring your satisfaction with our products and services. To provide clarity and transparency regarding our delivery process, please review our Delivery Policy outlined below.
1. Order Processing:
- Orders are typically processed within 3-5 business days after payment confirmation.
- Our business days are Monday Through Friday, and Most Saturdays
2. Lead Times:
- Lead times for product/service delivery may vary depending on several factors, including product availability, customization requirements, and our current workload.
- We strive to meet estimated lead times, but please understand that they are approximate and subject to change.
3. Estimated Delivery Times:
- Once your order is processed, you will receive an estimated delivery date. This date is based on the current workload and other relevant factors.
- Please note that this date is a best estimate and may change.
4. Shipping Method:
- We use reputable shipping carriers to deliver your orders safely and efficiently.
- Shipping methods and carriers may vary depending on the destination and the nature of the product/service.
5. Shipping Charges:
- Shipping charges are calculated based on various factors, including the shipping destination, package weight, and shipping method.
- The shipping charges will be clearly displayed during the checkout process.
6. Tracking Information:
- Once your order is shipped, you will receive an email notification containing tracking information, if applicable.
- You can use this information to monitor the status and location of your shipment.
7. Delivery Delays:
- While we make every effort to meet estimated delivery times, please be aware that occasional delays may occur due to unforeseen circumstances.
- If your order experiences a significant delay, we will notify you promptly with updated delivery information.
8. Order Changes:
- If you need to make changes to your order after it has been placed, please contact our customer support team as soon as possible.
- We will do our best to accommodate your request, but changes may affect the estimated delivery date.
9. Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact us immediately.
- We are here to assist you and resolve any delivery-related concerns.
10. International Shipments:
- For international shipments, please be aware that customs, duties, and taxes may apply. These charges are the responsibility of the recipient.
11. Questions and Contact Information:
- If you have any questions or require further information regarding our delivery policy, please contact our customer support team at [Insert Contact Information].
By placing an order with Flex Pipe USA Inc, you agree to abide by the terms and conditions outlined in this Delivery Policy. We appreciate your trust in us and remain dedicated to providing you with exceptional products and services.
Ryan Blanchette (Owner/Engineer)
Minneapolis, MN 55327